Trial Request – Terms & Conditions

Customers may request up to two (2) items only – either 340g Trial Bag & 85g Wet Food, or two (2) trial items.

Requests for the same recipe are not permitted.

K-9 ARTEFACTS reserves the right to decline any request for a 340g Trial Bag & Wet foods without obligation to provide a reason.

Processing of trial requests typically takes 5–7 working days.

Upon confirmation, customers who choose self-collection will be notified once the item is ready.

* Collection location: EASTECH Building, Block 3016 Bedok North Ave 4 #06-08, Singapore 489947

* Collection hours: Monday to Friday, 10 AM – 5 PM

* Trial items must be collected within fourteen (14) days from notification, failing which the request may be cancelled.

* Delivery option is available. Delivery fee is $9 per item, including 340g Trial Bag or 85g Wet Food.

* For delivery arrangements, please contact +65 8010 4434 after payment has been made to UEN: 201025387D.

* With a request of two (2) free trial items, customers may receive one (1) additional free, subject to stock availability.

* Repeated requests for the same recipe are strictly not allowed.

* All trial items received are not for resale.

* To cancel your request, please email enquiry@k9artefacts.com. Refunds will be processed within fourteen (14) working days.

* Cancellations are not allowed once courier arrangements have been initiated.

* K-9 ARTEFACTS reserves the right to amend these Terms & Conditions at any time without prior notice.